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Retail Full Time Store Supervisor

Location: 4611 Tutu Park Mall, St. Thomas, VI, United States
Date Posted:
Requisition Number: 89443

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Overview

At Office Depot, the Retail Store Supervisor role is a full-time position that focuses on providing comprehensive solutions to our customers across various areas, including Technology, Services, Furniture, and Print offerings. This role involves quickly building and maintaining relationships with customers to establish trust and become their go-to advisor on Technology products/services and print offerings. The Store Supervisor demonstrates a strong passion for the brand, technology products, furniture, services, print, and other services/products we offer. They effectively utilize Office Depot’s proven sales principles to proactively engage customers and drive sales of our complete range of offerings. The Store Supervisor will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. Additionally, the Store Supervisor is responsible for training other associates on Technology products, selling techniques, attachments, services and driving sales.

 

The Store Supervisor must be able to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays. In addition, Full-Time Supervisor positions must be able to perform External Key Carrier responsibilities which include but are not limited to opening and closing responsibilities.

 

The Store Supervisor is an essential role in driving our store's success through inspiring sales brilliance and exceptional service. The ideal Store Supervisor should be passionate about sales, delivering exceptional service, driving operational excellence, and developing a high-performing team.

 

The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

 

Primary Responsibilities:

 

  • Sales and Service Excellence:
    • Foster a culture that builds trust, brand loyalty and exceptional client service delivery.
    • Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Maintains awareness of planned advertisements and promotions. Provides exceptional customer service by educating customers about Office Depot products and services.
    • Effectively utilizes communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store.
    • Able to evaluate the customer’s needs to determine the total solution.
  • Leadership and Team Development:
    • Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
    • Facilitate training sessions on the business model and the holistic service offering for clients/customers.
    • Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
    • Provide feedback to the General Manager regarding store associates' performance, certification(s), and competencies.
    • Other responsibilities as deemed necessary
  • Operational Efficiency:
    • Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
    • Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
    • As a leader in the store, ensure regular loss prevention compliance. 
    • Assist the General Manager in providing guidance and effective coaching to associates for improved performance.
    • Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
  • External Key Carrier Responsibilities:
    • Maintain the safety and security of the building and associates during the absence of other managers.
    • In partnership with all associates, ensure regular loss prevention compliance.
    • Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
    • Fulfill responsibilities associated with External Key Carrier designation


Education and Experience:
 

  • High School diploma or equivalent education preferred
  • Business, Retail Management, or another related field preferred.
  • Minimum 1-3 years of experience in related field
  • Retail, sales, customer facing, and/or supervisory experience preferred
  • Must be knowledgeable in the Technology and Print area
  • Must be able to effectively lead, coach and manage others in a professional environment
  • Demonstrates leadership capabilities, with the ability to work independently, as well as with others
  • Must possess strong selling skills
  • Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers
  • Must be adaptable to a changing environment
  • Must be able to coach and train others in a professional environment
  • Possess excellent verbal and written communication skills
  • Must possess the ability to use technology and print equipment applicable to role, and to access information necessary to complete daily responsibilities
  • Must possess ability to process information/merchandise through POS register system
  • Must have open availability
  • Coaches/Motivates, Conflict Management, Problem Solving, Drives for Results, Directing Others, Decision Quality, Business Acumen, Collaboration/Team Spirit, Accountability, Time Management

 

 

 


 

About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

 

Pay, Benefits & Work Schedule: You will be eligible to participate in the Retail Store Hourly Non-Management Incentive - a program measured on Store-level Metrics; paid in accordance with the Incentive Plan terms and conditions. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

 

How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

 

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

 

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. 


 

At Office Depot OfficeMax, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Physical:

  • Medical Insurance/Prescription Drugs
  • Dental Insurance
  • Vision Insurance
  • Flu shots

Emotional:

  • Mental Health Benefits
  • Support Programs
  • Employee Assistance Program (EAP)

Work-Life:

  • Location Events & Activities
  • Onboarding Plan & 'Buddy'
  • Recognition & Rewards Programs
  • Flexible Work Schedules
  • Paid Holidays (as applicable by business unit)
  • Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)

Financial:

  • 401(k) and Roth Savings Plans
  • Savings Plan Employer Match
  • Commuter Benefits
  • FSA/HSA Pre-Tax Benefits
  • HSA Employer Match
  • Discount Center
  • Employee & Dependent Life and Accidental Death & Dismemberment
  • Short & Long-Term Disability
  • Access your pay when you need it through Earned Wage Access (EWA)

Community:

  • Charitable Giving
  • Volunteering & Mentorship
  • Associate Resource Groups focused on Diversity and Inclusion

For more details on the Benefits we offer, please see our US Benefits Guide.

At Office Depot OfficeMax, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Emotional:

  • Employee Assistance Programs

Community:

  • Associate Resource Groups focused on Diversity and Inclusion

Physical:

  • Flu Shots

Work-Life:

  • Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment

Financial:

  • 401 (k) and Roth Savings Plans
  • Savings Plan Employer Match
  • Discount Center
  • Access your pay when you need it through Earned Wage Access (EWA)
  • Overview

    Overview

    At Office Depot, the Retail Store Supervisor role is a full-time position that focuses on providing comprehensive solutions to our customers across various areas, including Technology, Services, Furniture, and Print offerings. This role involves quickly building and maintaining relationships with customers to establish trust and become their go-to advisor on Technology products/services and print offerings. The Store Supervisor demonstrates a strong passion for the brand, technology products, furniture, services, print, and other services/products we offer. They effectively utilize Office Depot’s proven sales principles to proactively engage customers and drive sales of our complete range of offerings. The Store Supervisor will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. Additionally, the Store Supervisor is responsible for training other associates on Technology products, selling techniques, attachments, services and driving sales.

     

    The Store Supervisor must be able to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays. In addition, Full-Time Supervisor positions must be able to perform External Key Carrier responsibilities which include but are not limited to opening and closing responsibilities.

     

    The Store Supervisor is an essential role in driving our store's success through inspiring sales brilliance and exceptional service. The ideal Store Supervisor should be passionate about sales, delivering exceptional service, driving operational excellence, and developing a high-performing team.

     

    The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

     

    Primary Responsibilities:

     

    • Sales and Service Excellence:
      • Foster a culture that builds trust, brand loyalty and exceptional client service delivery.
      • Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Maintains awareness of planned advertisements and promotions. Provides exceptional customer service by educating customers about Office Depot products and services.
      • Effectively utilizes communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store.
      • Able to evaluate the customer’s needs to determine the total solution.
    • Leadership and Team Development:
      • Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
      • Facilitate training sessions on the business model and the holistic service offering for clients/customers.
      • Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
      • Provide feedback to the General Manager regarding store associates' performance, certification(s), and competencies.
      • Other responsibilities as deemed necessary
    • Operational Efficiency:
      • Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
      • Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
      • As a leader in the store, ensure regular loss prevention compliance. 
      • Assist the General Manager in providing guidance and effective coaching to associates for improved performance.
      • Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
    • External Key Carrier Responsibilities:
      • Maintain the safety and security of the building and associates during the absence of other managers.
      • In partnership with all associates, ensure regular loss prevention compliance.
      • Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
      • Fulfill responsibilities associated with External Key Carrier designation


    Education and Experience:
     

    • High School diploma or equivalent education preferred
    • Business, Retail Management, or another related field preferred.
    • Minimum 1-3 years of experience in related field
    • Retail, sales, customer facing, and/or supervisory experience preferred
    • Must be knowledgeable in the Technology and Print area
    • Must be able to effectively lead, coach and manage others in a professional environment
    • Demonstrates leadership capabilities, with the ability to work independently, as well as with others
    • Must possess strong selling skills
    • Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers
    • Must be adaptable to a changing environment
    • Must be able to coach and train others in a professional environment
    • Possess excellent verbal and written communication skills
    • Must possess the ability to use technology and print equipment applicable to role, and to access information necessary to complete daily responsibilities
    • Must possess ability to process information/merchandise through POS register system
    • Must have open availability
    • Coaches/Motivates, Conflict Management, Problem Solving, Drives for Results, Directing Others, Decision Quality, Business Acumen, Collaboration/Team Spirit, Accountability, Time Management

     

     

     


     

    About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

     

    Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

     

    Pay, Benefits & Work Schedule: You will be eligible to participate in the Retail Store Hourly Non-Management Incentive - a program measured on Store-level Metrics; paid in accordance with the Incentive Plan terms and conditions. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

     

    How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

     

    Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

     

    Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

    We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. 


     

  • Benefits Full-Time

    At Office Depot OfficeMax, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Physical:

    • Medical Insurance/Prescription Drugs
    • Dental Insurance
    • Vision Insurance
    • Flu shots

    Emotional:

    • Mental Health Benefits
    • Support Programs
    • Employee Assistance Program (EAP)

    Work-Life:

    • Location Events & Activities
    • Onboarding Plan & 'Buddy'
    • Recognition & Rewards Programs
    • Flexible Work Schedules
    • Paid Holidays (as applicable by business unit)
    • Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)

    Financial:

    • 401(k) and Roth Savings Plans
    • Savings Plan Employer Match
    • Commuter Benefits
    • FSA/HSA Pre-Tax Benefits
    • HSA Employer Match
    • Discount Center
    • Employee & Dependent Life and Accidental Death & Dismemberment
    • Short & Long-Term Disability
    • Access your pay when you need it through Earned Wage Access (EWA)

    Community:

    • Charitable Giving
    • Volunteering & Mentorship
    • Associate Resource Groups focused on Diversity and Inclusion

    For more details on the Benefits we offer, please see our US Benefits Guide.

  • Benefits Part-Time

    At Office Depot OfficeMax, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Emotional:

    • Employee Assistance Programs

    Community:

    • Associate Resource Groups focused on Diversity and Inclusion

    Physical:

    • Flu Shots

    Work-Life:

    • Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment

    Financial:

    • 401 (k) and Roth Savings Plans
    • Savings Plan Employer Match
    • Discount Center
    • Access your pay when you need it through Earned Wage Access (EWA)
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