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TSA Pre-Check Support Trainer (Based in Northeast)

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Location: 380 Bonham Road, Bristol, VA, United States
Date Posted:
Requisition Number: 80836

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The TSA Pre-Check Support Trainer will be responsible for training and maintaining operational excellence within your assigned Office Depot TSA market. Through partnership with field leadership, your primary focus will be on ensuring that all TSA cleared associates are trained in the TSA Pre application process, with an emphasis on quality submissions and elimination of errors. You will also provide ongoing support in maintaining the Telos installed Kiosks and associated software. Frequent travel will be required to set up, train, and provide ongoing support to ODP TSA locations across your assigned market.


Passing DHS Public Trust clearance is a requirement of the role. Certification will be provided on the job. 


Primary Responsibilities:


  • Train and ensure operational excellence at all assigned Office Depot TSA locations. Inclusive of conducting training sessions for TSA cleared associates on the TSA Pre application process, focusing on quality submissions and error elimination. Shift coverage, where applicable, for identified shortfalls in TSA coverage
  • Develop training courses and materials to be used in workshops, group sessions, or individualized training. Evaluate associate’s learning performance and assess progress and understanding.  Identify needs and gaps for additional, specialized, or adaptive instruction.
  • Proactively measure and provide support and regular communication with cross-functional teams. Identify areas for improvement and develop and implement necessary changes to enhance operational efficiency.
  • Maintain accurate records of completed associate training, documentation, training materials, and operational equipment to ensure smooth operations and knowledge transfer.
  • Create and provide status reports and communicate any issues to leadership, including the status of the TSA Pre readiness, compliance, and recommended changes/improvements.
  • Stay informed and maintain knowledge of current industry trends, TSA regulations, and technology advancements and modifications to ensure compliance and other pertinent changes that may drive training needs. 
  • Demonstrate personal understanding and commitment to the company’s 5C Culture and attributes to create a meaningful training experience for associates.
  • The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned, as necessary to ensure the success of the TSA Pre Application program.



Education and Experience:


  • Bachelor's degree in Business or Technology or equivalent experience
  • Minimum 3-5 years of experience in Help Desk management, experience in the tech field, or a business-related field
  • DHS Public Trust clearance (certification provided on the job and passing the certification is required to serve in the role)
  • Strong knowledge of computers including Microsoft Suite; Word, Outlook, Excel, PowerPoint
  • Windows Operating Systems, Cisco AnyConnect VPN, Ticket Systems, desktop hardware devices (tablets, monitors, POS devices, etc.), web and client applications, SaaS-based tools, cloud technology, etc
  • Ability to patiently explain technical material to less technically proficient users.
  • Effective written and verbal communication skills.
  • Superior interpersonal skills.
  • Organized with attention to detail.
  • Analytical and management skills. 
  • Ability to work independently and as part of a management team.
  • A professional, get-it-done attitude with attention to detail and customer service and excellent organizational skills.
  • Must be able to plans own work, uses judgment within limits of standard practice.
  • Self-starter requiring minimal supervision



About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.


Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.


Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.


How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.


Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.